HR & Training Academy
The operating system for world-class coffee teams
Standardized training, certified operators and franchise-ready SOPs — engineered so every Hass Coffee Express location performs at flagship quality.
120+
Lessons
5
Roles
3
Languages
100%
Certified
Employee Training System
Six pillars of operational mastery
Every team member completes a structured curriculum before stepping behind the bar.
Onboarding
Brand DNA, culture, safety, and day-one readiness.
Barista Training
Espresso science, milk texture, recipe consistency.
POS Training
Order flow, payments, refunds, and shift close.
Hygiene Standards
HACCP-aligned cleaning and food-safety protocols.
Customer Service
Hospitality scripts, upselling, complaint recovery.
Kiosk Operations
Self-serve flows, screen UX, and live troubleshooting.
Role-Based Training
A specialised path for every position
Curriculum, assessments and certification tailored to each role on the floor.
Video Training Platform
A cinematic learning experience
AI-assisted lessons, multilingual subtitles and a built-in certification engine.
Module
Onboarding
Select a module
Checkpoints
- Checkpoint 133%
- Checkpoint 266%
- Checkpoint 3100%
SOP System
Operations that run like clockwork
Documented checklists and standards followed at every kiosk, every shift.
Certification & Quality Control
Proof of excellence at every level
Pass each module quiz to unlock a certified quality-control badge.
Training progress
0 of 6
modules completed
0%
Quality badges
Onboarding
Brand DNA, culture, safety, and day-one readiness.
Barista Training
Espresso science, milk texture, recipe consistency.
POS Training
Order flow, payments, refunds, and shift close.
Hygiene Standards
HACCP-aligned cleaning and food-safety protocols.
Customer Service
Hospitality scripts, upselling, complaint recovery.
Kiosk Operations
Self-serve flows, screen UX, and live troubleshooting.
Multilingual Training
Built for international teams
Every module is delivered natively in the language of your workforce.
English
Global standard
Somali
Soomaali
Swahili
Kiswahili
Operate a flagship-grade kiosk from day one
Open with a fully certified team, audited SOPs and a training platform that scales with you across cities and countries.